This Privacy Policy for Review Regal ("we," "us," "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").
This includes when you:
•Visit our website at reviewregal.com
•Use the Review Regal platform or any of our tools
•Interact with our services through marketing, sales, support, or integrations
•Schedule a demo or consultation call
•Subscribe to any of our plans or free trial
Review Regal is a reputation management and digital marketing company that helps businesses collect, monitor, and promote customer reviews, build professional websites, improve search engine rankings, and run digital advertising campaigns.
If you have questions about this policy, contact us at [email protected].
Summary of Key Points
This summary highlights key parts of our Privacy Policy.
•What personal information do we process? Information depends on how you interact with our Services, and may include names, contact details, business information, and payment data.
•Do we process sensitive personal information? In some cases we may process customer contact lists uploaded by users for the purpose of sending review requests.
•Do we collect information from third parties? Yes, from integrations, marketing partners, review platforms, and publicly available sources.
•How do we keep your information safe? We use technical and organizational security safeguards including encryption, secure infrastructure, and access controls.
•What rights do you have? Depending on your location, you may request access, correction, or deletion of your data under applicable privacy laws.
•How can you contact us? Email us at [email protected] or visit our website.
Table of Contents
1. What Information Do We Collect
2. How Do We Process Your Information
3. Legal Bases for Processing
4. When and With Whom We Share Information
5. Cookies and Tracking Technologies
6. Artificial Intelligence Products
7. How Long We Keep Your Information
8. How We Keep Your Information Safe
9. Information From Minors
10. Your Privacy Rights
11. Canadian Privacy Laws (PIPEDA)
12. Do Not Track Features
13. Data Usage and Sharing
14. Updates to This Policy
15. Contact Information
16. Review, Update, or Delete Your Data
1. What Information Do We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
•Create an account or register for our Services
•Subscribe to a plan or start a free trial
•Schedule a demo or consultation call
•Request information about our Services
•Fill out a contact form, inquiry form, or survey
•Contact support via email, phone, or live chat
•Make a payment or update billing information
•Use features of the platform
Information may include:
•Names (personal and business)
•Email addresses
•Phone numbers
•Mailing and business addresses
•Billing and payment information
•Authentication data (passwords, security questions)
•Customer contact information uploaded by users for review request campaigns
•Business details such as industry, business size, and website URL
•Social media account information when connecting integrations
Information Collected Automatically
When you visit our Website or use our platform, we may automatically collect certain information, including:
•IP address and approximate geographic location
•Browser type and version
•Operating system and device information
•Pages visited, time spent on pages, and navigation paths
•Referring website or source
•Device identifiers and cookies
•Click-through and interaction data
Information From Third Parties
We may receive information about you from third-party platforms that you connect to our Services, including Google Business Profile, Facebook, Yelp, and other review platforms. This information may include business listing data, review content, ratings, and publicly available reviewer information.
Client Responsibility for Customer Data
Clients using the Services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.
Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws (including CASL, PIPEDA, and any applicable provincial privacy legislation) to contact those individuals via SMS, email, or other electronic communications.
During account setup or when uploading contact information, clients are required to confirm that they have obtained appropriate consent.
Review Regal does not independently verify how customer contact information was obtained and relies on the client’s representations that such data was collected lawfully.
Payment Data
Payments are processed by Stripe. Review Regal does not store full payment card information. All payment data is handled directly by Stripe in accordance with PCI-DSS standards.
•Process payments and manage subscriptions through Stripe
•Respond to support requests and inquiries
•Send administrative communications such as appointment reminders and service updates
•Send review invitations and follow-up requests on behalf of our clients to their customers
•Generate AI-powered review responses on your behalf
•Monitor and manage your online reputation across review platforms
•Provide website design, development, and hosting services
•Manage SEO campaigns and track search engine performance
•Manage and optimize digital advertising campaigns
•Improve our platform, services, and user experience
•Analyze usage trends, campaign performance, and service effectiveness
•Prevent fraud, detect abuse, and maintain platform security
•Comply with legal obligations and respond to lawful requests
Case Studies and Marketing Use
We may use certain business-related information to create case studies or marketing materials about our Services. This may include:
•Client business name and logo
•Publicly available reviews and testimonials
•High-level performance results such as increased review volume, improved ratings, or growth metrics
If you prefer not to have your business included in marketing materials, contact [email protected] and we will make commercially reasonable efforts to honor your request going forward.
3. Legal Bases for Processing
We process personal information when we have a valid legal basis, including:
•Consent: You have given us explicit permission to process your information for a specific purpose.
•Contractual Necessity: Processing is necessary to fulfill our obligations under a contract with you (e.g., providing the Services you subscribed to).
•Legal Compliance: Processing is necessary to comply with applicable laws, regulations, or legal obligations.
•Legitimate Business Interests: Processing is necessary for our legitimate interests, such as improving our Services, preventing fraud, and marketing, provided those interests are not overridden by your rights.
4. When and With Whom We Share Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information with trusted service providers and partners, including:
•Cloud hosting and infrastructure providers
•Payment processors (Stripe)
•Email and SMS delivery platforms
•CRM and marketing automation platforms
•Analytics and performance tracking providers
•Authentication and security services
•AI service providers (for review response generation)
•Advertising platforms (Google Ads, Facebook Ads)
•Website hosting and development tools
We may also share information when required by law, regulation, legal process, or governmental request, or in connection with a merger, acquisition, or sale of assets.
Third-Party Platform Disclaimer
Review Regal integrates with third-party platforms such as Google, Facebook, Yelp, and other review and social media networks. These platforms operate independently and may remove, modify, or restrict reviews and content at their discretion. Review Regal cannot guarantee the visibility, permanence, or availability of reviews on third-party platforms. Your use of any third-party services is subject to those services’ own terms and privacy policies.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
•Maintain platform security and functionality
•Analyze usage patterns and site traffic
•Improve platform performance and user experience
•Personalize content and user experiences
•Deliver relevant advertisements and track campaign effectiveness
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our Website. We may use the following types of cookies:
•Essential Cookies: Necessary for the Website and platform to function properly.
•Analytics Cookies: Help us understand how visitors interact with our Website and Services.
•Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance.
•Preference Cookies: Remember your settings and preferences for a better experience.
6. Artificial Intelligence Products
Some features of our platform use artificial intelligence technologies, including AI-powered review response generation. These AI features may be provided by third-party AI service providers.
When AI features are used, relevant data (such as review content) may be processed by the AI service provider to generate responses. We select AI providers that maintain appropriate data security and privacy standards.
Clients may have the ability to review, edit, or disable certain AI-generated content within their account settings. AI-generated review responses are suggestions and should be reviewed by the client before being published.
7. How Long We Keep Your Information
We retain personal information for as long as necessary to:
•Provide the Services and maintain active accounts
•Comply with legal, regulatory, and tax obligations
•Resolve disputes and enforce our agreements
•Maintain internal business records and analytics
When a Client cancels their account, Review Regal does not automatically delete the Client’s data or account information. This is to allow Clients to easily reactivate their account and regain access to historical information, settings, and reports.
However, Clients may submit a written request to permanently delete ("purge") all personal and account data from Review Regal’s systems. Upon receipt of such a request, Review Regal will take reasonable steps to permanently erase or anonymize the Client’s data in accordance with applicable laws and internal data retention policies.
Data may remain in backups or archives for a limited period after account closure as part of standard data management practices.
8. How We Keep Your Information Safe
We implement commercially reasonable security safeguards to protect your personal information, including:
•Encryption of sensitive data in transit (SSL/TLS) and at rest
•Secure cloud infrastructure with reputable hosting providers
•Access control systems with role-based permissions
•Authentication safeguards including secure password policies
•Regular security assessments and monitoring
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. Information From Minors
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately at [email protected].
10. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
•Access: Request a copy of the personal information we hold about you.
•Correction: Request correction of inaccurate or incomplete information.
•Deletion: Request deletion of your personal information, subject to certain legal exceptions.
•Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.
•Data Portability: Request a copy of your data in a commonly used, machine-readable format.
•Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
•Complaint: File a complaint with the applicable data protection authority if you believe your privacy rights have been violated.
Requests can be submitted to [email protected]. For security purposes, we may verify your identity before processing your request.
11. Canadian Privacy Laws (PIPEDA)
As a Canadian business operating in Ontario, Review Regal complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
We are committed to the ten fair information principles set out in PIPEDA, including accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
If you are a resident of Canada, you have the right to:
•Access and correct your personal information held by us
•Withdraw consent for the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)
•File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
Review Regal also complies with Canada’s Anti-Spam Legislation (CASL) with respect to all electronic communications sent through our platform. We require that clients obtain appropriate consent before providing customer contact information for review request campaigns.
12. Do Not Track Features
We currently do not respond to browser Do Not Track (DNT) signals due to the lack of a universally accepted standard for how DNT signals should be interpreted and honored. If a standard for online tracking is adopted that we must follow in the future, we will update this policy accordingly.
13. Data Usage and Sharing
Mobile Opt-In Data
Mobile phone numbers provided through our platform are used only to send relevant communications such as review invitations, appointment reminders, or service notifications.
We do not sell or share mobile opt-in data with third parties for their marketing purposes.
Users can opt out of SMS communications at any time by replying STOP to any SMS message. You may receive a confirmation message acknowledging your opt-out request.
Message and Data Rates
Please be aware that standard message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.
Email Communications
You may opt out of marketing email communications at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us at [email protected]. Please note that you may still receive transactional or administrative emails related to your account and Services.
SMS Opt-In Details
Review Regal collects SMS consent through an optional checkbox on our website contact form at https://reviewregal.com/contact-3625. Users voluntarily provide their phone number and select a consent checkbox to receive transactional and/or marketing SMS messages. Consent is not required to make a purchase or use our services. Users may opt out at any time by replying STOP to any SMS message.
No Sharing of SMS Opt-In Data
Review Regal does not sell, share, rent, or disclose SMS opt-in consent data or mobile phone numbers collected through our opt-in process to any third parties for their marketing purposes. SMS consent information is used solely by Review Regal to send the messages described at the time of opt-in.
14. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, Services, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this policy.
If we make material changes, we will notify you by email (to the last email address associated with your account) or by posting a prominent notice on our Website. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
You may request to access, correct, or delete your personal information at any time.
For security purposes, we may verify your identity before processing your request. Verification may include confirming your email address, account details, or other identifying information.
